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Diann Catlin also served as Editor for Jacksonville Home and Hospitality, Jacksonville Lawyer Magazine and Orlando Lawyer Magazine.  The following are three of her more popular columns.


When Gratitude Shows itself in a Note...


Character, Reputation and Integrity


Entertaining 101 ...   7 Steps to hosting a casual party at home



When Gratitude Shows itself in a Note...
 

When Gratitude Shows itself in a Note…diann catlin

In 1987 my father died. There really are no words to describe how I loved him, or what he modeled in my life. He was humble in all ways, but held a powerful and influential position in life. He was rather quiet as a father, not a great outgoing conversationalist, but when he spoke you spent the day replaying his verbiage of kindness and purpose: those rules he not only spoke but lived by. “Never offend someone, always speak nice and kind words about others, never let someone offend you. Work hard and that means rise early, stay late and keep thinking to solve the problems even if it takes all night. Be a person of integrity and always respect others.”

So when he died the quiet but giant role model had to be mourned, and mourned. Twenty four years later parts of me lean into him still for more of himself.

What I remember most about those early days of mourning was one friend’s gift of food and presence. Don’t get me wrong, there were so many wonderful expressions of love: notes and food, flowers and visits. But one friend Katy walked in with a homemade lasagna, dripping everywhere with its opulence. We were a family of four, as in three-eat-everything- in- sight boys (my husband counts as one of those boys of course) and myself, the mom who had just lost her hero Daddy.  

The lasagna overflowed when it came in the door and overflowed when it cooked and quite honestly every time I think of a gift or thanks, I see that lasagna: poured out and overflowing in thick ingredients of sincere love.

A thank you note, or a condolence note is also like that lasagna. It can be only one layer of skimpy ingredients, or it can be layer after layer of a poured out meaty and juice filled feast.

I received such a feast today.

Last week I had the great pleasure of teaching 120 ladies: Alpha Chi Omegas at UNF. We gathered to learn about Business and Dining Etiquette and they were lovely and sophisticated and seemed to drink in every word of instruction to help them find careers in this toughest of economies. I left with a smile, but today half a week later I received lasagna overflowing in the form of a fat manila envelope filled with beautiful handwritten thank you notes! The notes were Manna from Heaven! Please know I had already been paid handsomely for my work, but no monetary amount could match the love and sincerity in those notes.

I will read them again on those down days we all have, but my mind’s eye has placed them right alongside Katy’s lasagna. 

I think of my own expressions toward others. Do I give to exhaustion a gift that costs me in energy and time? Or do I give a token gift? Do I thank, selecting all my words carefully or do I simply jot out a few sentences, sign my name and cross the note off of my to- do list?

How about you? When is the last time you put your gratitude in writing or your friendship and compassion in a gift which must spill out because it is so rich and full that it dare not stay within its boundaries? If you did not write the note or take the gift, it is not too late. No it is never too late to show kindness and gratitude, condolence and sincerity, but remember to take the time and thought to make your own expression both uplifting and memorable. Your note, your gift can and does change another’s life for the good! For the greater good indeed!

 

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Character, Reputation and Integrity


Enron, dishonest politicians, employees who steal time and items from employers, employers who do not live up to their commitment to employees, and the list goes on and on. Where is integrity, and can it be revived?

My business finds me working with executives, various employees who benefit from professional polish seminars, students, and even athletes who need character development, social polish and interviewing skills. And there, with an athlete, begins my story on integrity. One of my players found his way to me by way of his agent. Logically, the more well behaved AND talented a player, the greater economic value for the agent and the player (and even the team).

This gentleman was very willing and very teachable. He was not used to interviewing: to phrasing words which would put his team and himself in the best light. He also had a healthy background in misbehaving, so my job was to work on character by way of interviewing skills. I loved the assignment!

Week after week, we covered questions and scenarios which made him think about his character and reputation. I always offer definitions and then stories to enlarge the definition. One day as we reviewed questions which might be asked him relative to his “reputation”, he told me a true story from the previous day. He was purchasing gas, with a friend of his in the passenger seat.

 My athlete went in to prepay for $10 worth of gas. As he pumped, the meter went over 3 cents, showing he owed $10.03.He reached in to get the extra, and was asked by his friend what he was doing. “Someone may be watching, and it could cost me a contract,” he explained.

Then he bragged to me about what he said, “Reputation, according to my etiquette teacher, is ‘what everyone believes you are, and character is what you are when no one is watching.’’’  He shared that his friend thought the whole thing was stupid over three cents, but was amazed that the articulation and verbiage of his player friend was rather impressive!

I sat there listening, and realized that though he had been able to speak back to his friend an important part of what we had covered, he had indeed missed the main point. I said to him, “When you realize and practice the summation of reputation and character seen in integrity, you will have arrived at being a person of etiquette. Integrity pays the three cents because it is the right thing to do. Usually your act will go unseen, but you know and see and delight in doing the correct and honest thing.

I have told that story in many a lecture, receiving wonderful nods from business owners who hoped their employees would grasp and practice the etiquette rule of integrity. Every time we don’t work a full 8 hour day, or waste time on personal calls, we breach that rule. When we spend time on personal email, or choose not to return the calls our employer has delegated to us we do not practice integrity.

At home when we lie to our parents or spouse, or fail to pay our bills in a timely manner we flunk integrity. When we don’t value the callers who have left us a message, returning the call before the end of the day, we reason ‘what’s one call? (or who’s going to miss three cents?)’

Many who read about well known people, are ready to criticize their integrity, when often we have a lot to do to improve our own moral uprightness. I always teach ‘ say what you will do, and then do it. Know what you should do, and be the first one to do it time and time again.’

And so we have three great areas to relate to our every day lives. What do people say I am? That is my Reputation. How is it looking, and is what they are saying accurate? ....What do I do when people are not looking? That is my Character. Does my character please those who rely on me and trust me? But there is one more. Do I pre decide to do the right and honest thing time and time again because it is.... the right thing to do ? Ah! That is Integrity!...and integrity feels the best of all three. How about you, is it just three cents or the fact that the three cents will show the real you?

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Entertaining 101 ...    7 Steps to hosting a casual party at home.
 

“Come over!” is a phrase which makes some tremble, but it shouldn’t. It’s not the size of your house, it’s the welcome in your heart that makes the occasion fun. It’s not even the limited budget! With a little creativity, you can have folks in for a small amount of money and a small amount of preparation.

Step I…Select the date and the guest list:

Find a time that allows some down time before your party. Having a gathering right after a long day at work adds stress to the occasion. Next decide on the number of guests, the amount that will fit into your home comfortably. Consider the difference between one on one conversations with eight friends or short conversations with thirty guests. Next put together a list of people who will blend, but also think of adding others not everyone knows. (Remember you will have to introduce those new friends to make them feel at home.)  

Step IIInvite by phone or written invitation:

Phoning is the quickest way to get a proper count of your guests, and is fine for a casual event. “Regrets only” at the end of the written invitation suggests that your guests will call if they cannot attend. “R.s.v.p” means they will respond whether or not they can or cannot attend. If you do not hear back from your guests promptly, call and make sure they received your invitation. Always use great tone which says “we really would love for you to be with us!”

Step III…Plan the menu:

Great recipes for an easy heavy appetizer event follow, but whatever you plan, keep it simple, delicious and able to be prepared in advance. Always

think about varieties of  food colors (not all beige food selections) and varieties of tastes. Also consider that some folks don’t eat beef, seafood or sweets.

Step IVPrepare your home: 

Clean does not mean repaint every wall. It does mean the bathrooms and common areas are vacuumed and spotless. It also means clutter is kept to a minimum. Add seasonal potted plants to your front door and wipe the door down. Glance with a discerning eye for tired house plants and dust balls or dog hair. Keep in mind some guests may move furniture to get closer to another guest, so whatever is under that moveable chair may be open for observation.  

Step V…Prepare your table:

Food and drink presentation set the tone of your party. Make sure there is both an ample supply and an ample access. Cups, ice, beverage choices, and napkins can go in one area. Food can go in another so there will be no bottle neck as your guests serve themselves.

You don’t have to have an expensive table cloth, simply throw a quilt or colorful piece of fabric at an angle, and then make an easy centerpiece in

a unique household item. Backyard greenery makes a great arrangement at no cost. For a little color, add a few grocery store flowers if you like. Have the flowers pick up or blend with a color in the cloth. Big arrangements on a large table make a great statement. Groupings of small arrangements also work well.

Step VI…Prepare your menu:

Do as much ahead of time as possible. Your guests want to visit with you and the other guests not spend the whole evening in your kitchen. Baskets of crackers and other accoutrements may need to be replenished, so keep your eye on the table.

Step VII…Greeting, welcome, and the end of the night:

Remember that your heart is the most important ingredient in your party, so welcome guests with enthusiasm. Introduce those who do not know each other, and when the evening is over, thank your guests for coming. It is best to do minimal clean up in front of your guests. But when the night is over and your major clean up begins, reflect on the great conversations you had and the joy of having people in!

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diann catlin is an Etiquette Consultant in Jacksonville, Florida and the author of
Whatever Happened to Nice?

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Copyright 2010 D. P. Assistance, Inc.